Legal

Refund Policy

Last updated: June 10, 2026

Overview

Tempmail.im is a digital software service and temporary email platform provided as Software as a Service. Our service gives customers immediate access to software features, account tools, temporary email functionality, premium options, and platform resources after purchase.

Because access is granted immediately, customers may begin generating temporary email addresses, receiving or viewing messages, using paid features, and consuming service resources as soon as an order is completed. This Refund Policy is designed for a digital subscription service, not a physical product business.

Refund Eligibility

Customers may request a refund within 7 calendar days of the original purchase date. Refund requests submitted after 7 calendar days are generally not eligible for a refund, unless a refund is required by applicable law or approved by us in our sole discretion.

All refund requests must be submitted through the official support system at /support. A refund request is not considered properly submitted until it is received through that support system.

How to Request a Refund

To request a refund, submit a support ticket at /support and include your account email address, order number, and a clear reason for the request.

Email messages, social media messages, payment disputes, chargebacks, comments, or other informal channels are not considered official refund requests. Customers should contact support first so we can review the account, order, and service usage fairly.

Non-Refundable Situations

Refunds may be denied when the customer has received meaningful access to the service or has used platform resources. Examples of non-refundable situations include, but are not limited to:

• The customer actively used the service after purchase.
• The customer generated temporary email addresses.
• The customer received, opened, viewed, or otherwise accessed emails through the platform.
• The customer used premium, paid, or subscription-only features.
• The customer accessed the service after purchase and consumed platform resources.
• The customer forgot to cancel a subscription before renewal.
• The customer no longer needs the service.
• The customer changed their mind after significant use.
• The customer used the service for testing, verification, account creation, automation, or other completed short-term purposes.
• The customer violated our Terms of Service, acceptable use rules, anti-abuse rules, or applicable law.

Subscription Renewals

Subscriptions renew automatically unless cancelled before the renewal date. Customers are responsible for managing their subscriptions and cancelling before renewal if they do not wish to continue using the service.

Refunds are not guaranteed for renewal charges where service access has already been provided, especially when the renewed subscription period has been accessed, used, or allowed to remain active. If you no longer want a subscription, cancel it before the next billing date.

Chargebacks and Payment Disputes

We encourage customers to contact support at /support before opening a chargeback or payment dispute. Most billing questions can be reviewed faster and more fairly through support.

To protect the service from friendly fraud, abuse, and unreasonable disputes, we maintain records of account activity, login history, subscription activity, order records, service usage, temporary email activity, premium feature usage, messages received or viewed, and platform resource consumption.

These records may be used when responding to payment disputes, refund investigations, chargebacks, fraud reviews, or abuse reports. Opening a payment dispute instead of contacting support may delay resolution and may result in account restrictions while the dispute is reviewed.

Abuse Prevention

Refunds may be denied in cases of abuse, fraud, repeated refund requests, suspicious payment behavior, chargeback misuse, attempts to obtain services without payment, policy violations, excessive consumption of resources, or activity that harms the platform, other users, payment providers, or third parties.

We may limit, suspend, or terminate access where we reasonably believe a customer is abusing refunds, subscriptions, temporary email resources, support channels, or payment systems.

Exceptions

We may, at our sole discretion, provide refunds, partial refunds, account credits, service extensions, or other remedies in exceptional circumstances. Examples may include verified billing errors, duplicate charges, technical issues that prevented access, or other cases where we determine that a remedy is appropriate.

Nothing in this Refund Policy limits any non-waivable consumer protection rights that may apply under local law. Some jurisdictions may provide additional refund, cancellation, or consumer rights where required by law.

Contact Information

All refund requests and billing inquiries must be submitted through the official support system at /support. If you contact us by email about a billing issue, we may ask you to open a support ticket so the request can be tracked and reviewed properly.

Support email: [email protected]

Acceptance of This Policy

By purchasing, subscribing to, accessing, or using the service, you acknowledge and accept this Refund Policy and our Terms of Service. If you do not agree with this Refund Policy, do not purchase or use paid features of the service.